INSURANCE CLAIMS

KNOW YOUR
WRECK RIGHTS

In the state of Texas, your insurance company is required to send you a Bill of Rights for auto insurance. Although the document is lengthy, it’s important for you to understand what you’re entitled to in the event of an auto accident. Take note that you have the right to:

  • Fair Treatment
  • Settlement Offer
  • Explanation of Claim Denial (if your claim was denied)
  • Timeframes for Claim Processing and Payment
  • Choice of Repair Shop and Replacement Parts
  • Deducible Recovery
  • Notice of Liability Claim Settlement
  • Information Not Required for Claim Processing

If you think that any of the items above, or any in the bill of rights, have been violated, please let us know and also immediately contact the Texas Department of Insurance.

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      1908 W Howard Lane
      Austin, TX 78728
      Mon-Fri: 8AM – 5:30PM